Privacy Policy

AOS Office provides a range of online and offline services covering IT solutions, web design and development, business facilitation, intermediary services, real estate and property mediation, professional and commercial connections, matrimony services, astrology and horoscope consultations, solar energy services, lifts and elevator related services, and other specialized assistance described on our websites.

Because the nature of our services varies, the information required for one service may be different from the information required for another. For example, an IT service may require technical or website-related information, while a matrimonial service may require personal and profile information, and an intermediary enquiry may require property, business, financial, professional, or contact information.

This Privacy Policy is intended to explain these differences and provide a common privacy framework for AOS Office services.

1. About AOS Office

Amlu Online Services (AOS) is an India-based service organization operating from Tamil Nadu and providing online and offline assistance across multiple service sectors.

AOS may operate or provide services through different websites, service portals, communication channels, online forms, appointment systems, email, telephone, WhatsApp, and other communication methods.

Depending upon the service, AOS may act as a service provider, facilitator, intermediary, coordinator, publisher, technology service provider, or communication point connecting customers with professionals, businesses, service providers, agents, consultants, or other participating parties.

The exact role of AOS may therefore differ from one service to another. The applicable service terms, disclaimers, agreements, booking conditions, or sector-specific policies may apply in addition to this Privacy Policy.

2.1 Information You Provide Directly

Depending on the service, you may voluntarily provide information such as:

• Full name
• Age or date of birth where relevant
• Gender where relevant to a particular service
• Residential or business location
• Postal address
• Email address
• Telephone or mobile number
• WhatsApp contact details
• Business or organization details
• Professional information
• Property-related information
• Service requirements and preferences
• Appointment information
• Documents or information submitted for verification
• Website or technical information required for IT services
• Matrimonial profile information
• Astrology-related birth information
• Payment or transaction-related information where applicable
• Messages, enquiries, feedback, and correspondence

2.2 Information Collected Through Online Forms

When you submit information through an AOS website, contact form, appointment form, enquiry form, registration form, service request, matrimonial form, or other online facility, we may collect the information contained in your submission.

Please provide only information that is necessary and appropriate for the service you are requesting.

2.3 Information Received Through Email

If you contact AOS by email, we may retain your email address, message, attachments, correspondence history, and other information that you voluntarily include in your communication.

2.4 Information Received Through Telephone or WhatsApp

When you contact AOS through telephone calls, WhatsApp messages, WhatsApp calls, or similar communication channels, we may receive your name, telephone number, messages, documents, photographs, service requirements, and other information voluntarily shared by you.

Communications conducted through third-party communication platforms may additionally be subject to the privacy policies and terms of those platforms.

2.5 Information Collected During Offline Services

Certain AOS services may involve offline meetings, property visits, business discussions, document coordination, professional introductions, service-provider meetings, or other physical interactions.

Information voluntarily provided during such interactions may be recorded or subsequently digitized where reasonably necessary for service administration, communication, documentation, follow-up, accounting, dispute resolution, or legal compliance.

3. Information Collected According to the Service

Different AOS services require different categories of information. We aim to collect information relevant to the requested service rather than collecting unnecessary information.

3.1 IT, Web Design & Development Services

For website design, web development, server management, software development, script installation, website security, hosting, digital marketing, SEO, computer support, and related IT services, we may receive technical information such as website details, domain information, hosting information, server information, software requirements, access credentials, technical specifications, error information, and business requirements.

Where credentials or technical access information are required for performing an authorized service, such information should be supplied only through an appropriate and reasonably secure method.

3.2 Business Facilitation & Intermediary Services

For business facilitation, business networking, partnership development, commercial negotiation support, contract coordination, market connections, and related intermediary services, we may collect information about the individual, business, organization, service requirement, commercial opportunity, participating party, and communication details.

3.3 Real Estate & Property Services

For real estate, property mediation, property-related enquiries, buyer requirements, seller requirements, rental requirements, commercial property enquiries, or industrial property enquiries, information may include property location, property type, approximate size, transaction requirements, expected price or budget, ownership or representation information, contact details, and related communications.

AOS may share relevant enquiry information with another participating party where such sharing is reasonably necessary to facilitate the requested introduction or transaction.

3.4 Finance & Banking Intermediary Services

Where you request assistance in connecting with banks, financial professionals, loan consultants, insurance advisors, or related service providers, we may collect information necessary to understand your enquiry and facilitate the requested connection.

AOS does not represent itself as a bank, lender, insurer, investment adviser, or other regulated financial institution unless expressly stated for a particular service.

3.5 Healthcare-Related Intermediary Services

If you request assistance relating to healthcare providers, diagnostic centres, home healthcare, medical equipment, elderly care, or related services, you should provide only the information reasonably necessary for the requested introduction.

Health-related information may be particularly sensitive. AOS does not require unnecessary medical information for ordinary enquiries. Where such information is voluntarily supplied, it will be handled only to the extent reasonably necessary for the relevant service, communication, documentation, or lawful purpose.

3.6 Education Services

Education-related enquiries may involve student information, academic interests, educational requirements, location, institution preferences, parent or guardian contact information, and related communication details.

3.7 Agriculture Services

Agriculture-related intermediary services may involve information concerning farmers, agricultural businesses, buyers, sellers, products, quantities, locations, logistics requirements, storage, trading requirements, and professional contacts.

3.8 Travel & Hospitality Services

Travel-related enquiries may require information such as traveller names, contact details, travel requirements, destination, accommodation preferences, and other information required by the relevant service provider.

3.9 Energy, Solar & Utility Services

Solar energy and utility-related enquiries may involve property location, electricity requirements, roof or installation details, approximate consumption information, contact information, and technical requirements necessary to evaluate or coordinate the requested service.

3.10 Lifts & Elevator Services

Elevator and lift-related enquiries may involve building location, building type, number of floors, approximate dimensions, installation requirements, contact information, and other technical information required for coordination with an appropriate service provider.

3.11 Matrimony Services

Matrimonial services may require personal and profile information such as name, age, date of birth, gender, location, education, profession, community information, family information, preferences, photographs, contact information, and other details necessary for matrimonial profile creation and matchmaking.

Because matrimonial information can be personal and sensitive, users should carefully consider the information they choose to publish or disclose to other members or participating families.

AOS may provide matrimonial information to other authorized users, families, or participating parties where such disclosure is part of the requested matrimonial service and permitted by applicable terms and privacy requirements.

3.12 Astrology & Horoscope Services

Astrology consultations may require information such as name, date of birth, time of birth, place of birth, gender, and questions or subjects for which the customer requests an astrological interpretation.

Such information is used to provide the requested astrology or horoscope-related service and for related communication and service administration.

4. Why We Use Personal Information

AOS may process personal information for purposes including:

• Responding to enquiries and service requests
• Providing requested online or offline services
• Creating and administering customer records
• Processing appointments and service requests
• Communicating with customers
• Providing technical support
• Developing and maintaining websites and software
• Facilitating introductions between participating parties
• Coordinating intermediary services
• Supporting business and commercial negotiations
• Processing matrimonial profiles and enquiries
• Providing astrology and horoscope consultations
• Coordinating offline meetings and service activities
• Processing payments and maintaining accounting records
• Preventing fraud, abuse, unauthorized access, or misuse
• Improving website performance and service quality
• Maintaining internal records
• Meeting applicable legal and regulatory obligations
• Protecting the rights, property, and safety of AOS and others
• Resolving complaints, disputes, and service issues

5. Lawful Processing of Personal Data

AOS seeks to process personal data only for lawful and legitimate purposes connected with its services and operations.

Depending upon the circumstances and applicable law, processing may be based on consent, a request for a service, certain legitimate uses recognized under applicable law, performance of contractual or service-related obligations, compliance with legal requirements, prevention of unlawful activity, or other legally recognized grounds.

The Digital Personal Data Protection Act, 2023 provides a framework governing processing of digital personal data in India, including personal data collected digitally and certain personal data collected in non-digital form and subsequently digitized. :contentReference[oaicite:1]{index=1}

AOS intends to maintain its privacy and data-handling practices in accordance with applicable provisions of the Digital Personal Data Protection Act, 2023 and applicable rules as and when those provisions become applicable to AOS and the relevant processing activity.

6. Cookies and Similar Technologies

AOS websites may use cookies and similar technologies to support website functionality, security, performance, analytics, preferences, and other legitimate website operations.

Cookies may help us understand how visitors interact with our websites and may allow certain website functions to operate properly.

Some cookies or technologies may be provided by third-party service providers. Their use may be governed by the respective provider's privacy policy and terms.

For detailed information about cookies and related technologies, please refer to our separate Cookie Policy.

7. Third-Party Services and Platforms

AOS may use third-party platforms or service providers for purposes such as website hosting, email delivery, analytics, security, appointment management, payment processing, communication, advertising, cloud storage, technical support, and other business operations.

Examples may include hosting providers, email providers, payment processors, communication platforms, analytics services, social media platforms, form providers, and other technology providers.

Where third-party services process personal information on behalf of AOS, we seek to use such providers in a manner appropriate to the relevant service and applicable legal requirements.

Third-party websites, applications, payment gateways, WhatsApp, social media services, and external service-provider websites are governed by their own terms and privacy policies.

8. When We May Share Information

AOS does not intend to sell personal information as a general business practice. However, information may be disclosed or shared where reasonably necessary for legitimate service delivery, facilitation, communication, legal compliance, or protection of rights.

Depending on the service, information may be shared with:

• Service providers engaged by AOS
• Technical professionals and IT support personnel
• Business partners or participating organizations
• Agents, brokers, consultants, or intermediaries
• Property buyers, sellers, landlords, or tenants where relevant
• Matrimonial members or authorized families where relevant
• Professionals or consultants required for a requested service
• Payment and financial service providers
• Hosting, cloud, security, and technology providers
• Government authorities or law-enforcement agencies where legally required
• Courts, tribunals, regulators, or other lawful authorities

AOS seeks to limit disclosure to information that is reasonably necessary for the relevant purpose.

9. Privacy in Intermediary and Facilitation Services

Several AOS services operate as intermediary, facilitation, or coordination services rather than as the ultimate provider of the underlying product or service.

When you request an introduction to a buyer, seller, business, broker, consultant, professional, service provider, institution, or other participating party, some information may need to be communicated to that party to facilitate the requested interaction.

Once information is provided to an independent third party, that third party may process the information according to its own privacy practices and applicable law.

Customers should therefore avoid providing unnecessary confidential information during an initial enquiry.

10. Data Security

AOS takes reasonable measures appropriate to the nature of the information and the service to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Security measures may include access controls, authentication, restricted administrative access, website security measures, backups, secure communication practices, monitoring, and other technical or organizational safeguards as appropriate.

However, no website, electronic communication, internet transmission, computer system, or storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly confidential information through ordinary email, public forms, unsecured messaging channels, or other communication methods unless specifically requested through an appropriate process.

11. Data Retention

AOS may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including service delivery, customer support, accounting, contractual requirements, dispute resolution, security, fraud prevention, legal compliance, and legitimate business recordkeeping.

The appropriate retention period may vary according to the nature of the information and the service.

When information is no longer reasonably required, AOS may delete, anonymize, archive, or otherwise dispose of it in accordance with applicable law and operational requirements.

12. Your Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal data, including rights concerning access to information, correction of inaccurate information, withdrawal of consent where processing is based on consent, grievance redressal, and deletion or erasure where legally applicable.

The exact rights available to you may depend on the applicable law, the nature of the service, the status of the information, and the purpose for which it is being processed.

If you wish to request correction, deletion, withdrawal of consent, or other privacy assistance, please contact AOS using the contact information provided below.

13. Withdrawal of Consent

Where AOS processes personal data based on consent, you may request withdrawal of that consent, subject to applicable law and the consequences of such withdrawal.

Withdrawal of consent does not necessarily affect processing that was lawfully carried out before the withdrawal.

In some circumstances, withdrawal may make it impossible for AOS to continue providing a particular service that requires the relevant information.

14. Children's Personal Data

AOS does not intentionally seek unnecessary personal information from children.

Certain services, particularly matrimonial, financial, professional, or commercial services, may be intended for adults or may have minimum eligibility requirements.

Where applicable law requires parental or lawful guardian consent, verification, or additional safeguards concerning a child, AOS will seek to follow the applicable requirements.

15. Matrimonial Privacy

Matrimonial information requires special care because profiles may contain personal, family, educational, professional, community, location, photograph, and preference information.

Users should carefully decide what information they publish in a matrimonial profile and what information they disclose directly to another person or family.

AOS may restrict access to certain profile information according to the applicable matrimonial service, membership level, verification procedure, or administrative settings.

AOS cannot guarantee the conduct, honesty, intentions, identity, background, or future behaviour of every person who may access or receive information through a matrimonial service. Users should independently exercise appropriate caution before sharing sensitive information or entering into personal, financial, or marriage-related commitments.

16. Astrology and Horoscope Privacy

Astrology and horoscope services may require birth-related information, including date, time, and place of birth.

Such information is used primarily for providing the requested astrology-related service, consultation, communication, and administration.

Customers should avoid submitting unnecessary personal information unrelated to the astrology service.

17. Offline Records and Digitization

Some AOS services may begin through physical meetings, telephone conversations, paper documents, property discussions, business meetings, or other offline activities.

Where necessary for service administration, such information may be entered into electronic records or otherwise digitized.

Once offline information is digitized and becomes digital personal data, applicable data protection requirements may apply according to the nature and purpose of the processing.

18. International Users

AOS services may be accessible to customers, users, businesses, families, professionals, or other parties located outside India.

Where personal information is transferred, accessed, stored, or processed across jurisdictions, such processing may be subject to applicable Indian law and, where legally applicable, other jurisdiction-specific privacy requirements.

The Digital Personal Data Protection Act, 2023 contains provisions concerning processing of personal data outside India and potential restrictions notified by the Central Government. :contentReference[oaicite:2]{index=2}

Users located outside India should also consider the privacy laws applicable in their own jurisdiction.

19. Personal Data Security Incidents

AOS maintains reasonable security measures appropriate to its operations and the nature of information processed.

If a personal data security incident occurs that requires action or notification under applicable law, AOS will take appropriate steps in accordance with the legal requirements applicable to the particular incident.

This may include investigating the incident, taking containment measures, improving security controls, and providing legally required notifications.

20. Marketing and Promotional Communications

Where legally permitted and where appropriate, AOS may communicate information about its services, updates, offers, or related activities through email, telephone, WhatsApp, SMS, or other communication channels.

Where required, appropriate consent or opt-out mechanisms may be provided.

You may contact AOS if you no longer wish to receive certain promotional communications. Service-related, transactional, security, legal, or administrative communications may still be necessary.

21. External Links

AOS websites may contain links to other websites, service portals, social media platforms, payment services, communication services, partner websites, or third-party resources.

AOS is not responsible for the privacy practices, content, security, or data-processing activities of independent third-party websites.

Users should review the privacy policy of an external website before submitting personal information to that website.

22. Information Relating to Business Partners and Service Providers

If you communicate with AOS as a business partner, agent, broker, consultant, supplier, professional, service provider, or other commercial participant, we may process business contact information, professional details, company information, service information, correspondence, payment records, and documentation necessary for our business relationship.

Such information may be used for business administration, coordination, verification, communication, accounting, service delivery, and compliance purposes.

23. Disclosure Required by Law

AOS may disclose personal information when required or permitted by applicable law, court order, governmental direction, regulatory requirement, law-enforcement request, fraud investigation, dispute resolution process, or other lawful requirement.

Information may also be disclosed where reasonably necessary to protect the rights, safety, property, security, or legitimate interests of AOS, its users, service providers, or other persons.

24. Business Reorganization or Transfer

If AOS undergoes a merger, restructuring, acquisition, transfer of business operations, sale of assets, or similar corporate or organizational event, personal information associated with relevant services may be transferred as part of the transaction, subject to applicable law and appropriate privacy protections.

25. Accuracy of Information

Users are responsible for providing accurate, current, and appropriate information when submitting information to AOS.

If information changes or is found to be inaccurate, users should contact AOS or use the applicable service facility to request correction where available.

AOS may rely on information supplied by users, customers, partners, agents, brokers, professionals, or other participating parties and cannot independently guarantee the accuracy of every piece of information supplied by a third party.

27. Privacy Questions, Requests and Grievances

If you have a question, concern, complaint, correction request, deletion request, consent withdrawal request, or other privacy concern relating to AOS, please contact us.

We will review the request and respond in accordance with applicable law and the nature of the request.

28. Governing Law and Jurisdiction

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Subject to applicable law and the dispute-resolution provisions contained in our Terms of Use or applicable service agreement, matters relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts and authorities in Tamil Nadu, India.

29. Changes to This Privacy Policy

AOS may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, regulatory requirements, or data protection practices.

The updated version will be published on this website with an updated effective date where appropriate.

Users are encouraged to periodically review this page to remain informed about how AOS handles personal information.

30. Effective Date

Effective Date: 19 August 2026

This Privacy Policy applies to AOS Office online and offline services to the extent relevant to the particular service and processing activity.

Need Help With a Privacy Question?

If you are unsure about what information AOS requires for a service, how your information may be used, or how to submit a privacy request, please contact us before submitting sensitive information.